Effective Date: July 30, 2026
Last Updated: July 30, 2026

These Terms & Conditions (“Terms”) govern your access to and use of morsemobiledetailing.com, your communications with Morse Mobile Detailing LLC, and your purchase or use of services provided by Morse Mobile Detailing LLC (“Morse Mobile Detailing,” “we,” “us,” or “our”).

By using our website, submitting a form, requesting an estimate, scheduling an appointment, authorizing work, paying a deposit, or otherwise purchasing services from us, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or purchase our services.

1. Business Information

Morse Mobile Detailing LLC
22 Gauthier Dr, Suite C
Epsom, NH 03234

Phone and Text: (603) 660-7510
Email: [email protected]
Website: morsemobiledetailing.com

2. Services

Morse Mobile Detailing provides vehicle detailing, cleaning, restoration, protection, appearance, and related services. Depending on availability and the nature of the requested work, services may be performed:

• At our Epsom, New Hampshire shop

• At a customer’s home or business

• At another mutually approved location

Services may include:

• Interior detailing

• Exterior washing and detailing

• Seat and carpet cleaning

• Odor-removal treatments

• Pet-hair removal

• Paint enhancement and correction

• Ceramic coatings

• Vehicle wraps and graphics

• Window tinting

• Paint protection film

• Headlight and trim restoration

• Fleet detailing and maintenance

• RV, boat, motorcycle, powersports, or aircraft detailing

• Biohazard or contamination cleanup

• Other vehicle-care services described in an estimate or work order

The specific scope, price, estimated duration, and conditions of each service will be established through an estimate, invoice, appointment confirmation, written communication, or other agreement between you and Morse Mobile Detailing.

3. Estimates and Pricing

Unless otherwise stated, estimates are based on the information available when the estimate is prepared.

Final pricing may depend on:

• Vehicle size and type

• Vehicle condition

• Amount of dirt, staining, contamination, pet hair, oxidation, or damage

• Required labor and materials

• Customer-selected packages and add-ons

• Travel distance

• Accessibility

• Safety conditions

• Changes requested after work begins

Photographs and customer descriptions help us prepare estimates but may not reveal every condition affecting the work.

If we identify conditions requiring additional labor, products, equipment, or safety precautions, we may pause work and request approval for an adjusted price or scope.

Prices may change at any time. A pricing change will not affect a service already confirmed at an agreed price unless the scope or condition of the vehicle differs materially from the information used to prepare the estimate.

Taxes and other legally required charges may be added where applicable.

4. Appointments and Scheduling

Appointments are subject to availability.

Appointment dates and estimated start or completion times are not guaranteed. Timing may be affected by:

• Weather

• Vehicle condition

• Prior appointments

• Traffic

• Equipment issues

• Employee illness

• Safety concerns

• Unexpected labor requirements

• Events outside our reasonable control

We will make reasonable efforts to communicate significant delays or scheduling changes.

Customers must provide accurate contact information so we can send appointment confirmations, arrival updates, questions, and other service communications.

5. Deposits and Payment

A deposit equal to 50% of the estimated service price may be required to reserve an appointment.

Unless otherwise stated in writing:

• The remaining balance is due when services are completed.

• Deposits are applied toward the final invoice.

• Work may not begin until required deposits or prior balances are paid.

• Vehicles may not be released until payment is received in full.

• Returned, reversed, or disputed payments may result in additional lawful charges or collection activity.

We may accept payment through cash, check, credit card, debit card, electronic payment, financing provider, or another approved payment method.

Payment processing may be performed by a third-party provider and may be subject to that provider’s terms and privacy practices.

6. Cancellation and Rescheduling Policy

Customers should provide at least 24 hours’ notice when canceling or rescheduling an appointment.

Cancellation With at Least 24 Hours’ Notice

When an appointment is canceled at least 24 hours before its scheduled start time, the customer may receive a refund of the deposit or apply the deposit toward a rescheduled appointment, subject to any written terms provided at booking.

Cancellation With Less Than 24 Hours’ Notice

When an appointment is canceled less than 24 hours before its scheduled start time:

• The deposit may be applied to a rescheduled appointment.

• The deposit becomes nonrefundable if the customer does not reschedule.

• Additional scheduling restrictions may apply after repeated late cancellations.

Same-Day Cancellation or No-Show

For a same-day cancellation, missed appointment, failure to provide vehicle access, or failure to provide required site access:

• The deposit is nonrefundable unless we agree otherwise in writing.

• A new deposit may be required before another appointment is scheduled.

A customer may be considered a no-show when our team arrives at the approved location but cannot access the vehicle or safely perform the scheduled service.

We may waive or modify a cancellation charge at our discretion in an emergency or other exceptional circumstance.

7. Mobile-Service Requirements

For mobile services, the customer must provide:

• Lawful permission for us to work at the location

• Safe and reasonable access to the vehicle

• Adequate working space around the vehicle

• A suitable water source when requested

• Any access instructions communicated before the appointment

• A location that does not unreasonably interfere with traffic, neighbors, pedestrians, or other businesses

The customer is responsible for obtaining any required permission from a property owner, landlord, employer, homeowners’ association, municipality, parking facility, or other controlling party.

We may refuse or discontinue mobile service when conditions are unsafe, unlawful, unsuitable, or likely to damage property, including due to:

• Severe weather

• Insufficient space

• Unsafe traffic conditions

• Ice or unstable ground

• Hazardous materials

• Inadequate lighting

• Aggressive animals

• Unsafe electrical or water access

• Restrictions imposed by the property owner or local authority

If service cannot be performed because the customer did not provide the required access or conditions, the appointment may be treated as a late cancellation or no-show.

8. Customer Responsibilities

Before service begins, the customer should:

• Remove cash, medications, firearms, valuables, documents, electronics, and personal belongings

• Remove or disclose fragile, loose, modified, damaged, or aftermarket components

• Identify areas of existing damage or concern

• Disclose known leaks, electrical issues, mechanical problems, or warning lights

• Disclose mold, bodily fluids, rodent activity, needles, chemicals, pests, biohazards, or other dangerous materials

• Provide keys, alarm instructions, wheel-lock keys, and access information as reasonably needed

• Secure children and animals away from the work area

• Confirm that the customer is authorized to approve work on the vehicle

We are not responsible for the loss of unsecured money or personal property left in a vehicle.

Items found during ordinary cleaning may be placed in a bag or another location within the vehicle. We may dispose of items that reasonably appear to be ordinary trash, unless instructed otherwise.

9. Vehicle Inspection and Existing Conditions

We may inspect and photograph the vehicle before, during, or after service to:

• Document its condition

• Prepare an estimate

• Record existing damage

• Document completed work

• Resolve questions or disputes

• Support training, quality-control, insurance, or legal purposes

We will handle photographs according to our Privacy Policy.

Detailing may reveal pre-existing damage that was previously concealed by dirt, oxidation, stains, debris, or poor lighting.

Pre-existing conditions may include:

• Scratches

• Dents

• Paint chips

• Clear-coat failure

• Corrosion

• Cracked or peeling trim

• Loose upholstery

• Worn fabric

• Delaminated screens

• Damaged controls

• Failing tint

• Brittle plastics

• Water leaks

• Prior repairs

• Defective paintwork

• Aftermarket modifications

We are not responsible for pre-existing defects or for deterioration caused by age, improper installation, previous repairs, manufacturing defects, misuse, neglect, or normal wear.

10. Results and Limitations

We strive to deliver high-quality professional results, but no detailing process can guarantee complete restoration or removal of every defect.

Results may be limited by:

• Age and condition of the material

• Permanent staining

• Dye transfer

• Chemical damage

• Burns

• Deep scratches

• Paint failure

• Clear-coat failure

• Etching

• Rust

• Cracking

• Excessive wear

• Embedded pet hair

• Mold penetration

• Odor absorption

• Previous improper cleaning

• Prior repairs or coatings

Odor-removal services are intended to reduce or eliminate odors caused by identifiable contamination. Odors may return when their source remains in inaccessible materials, ventilation systems, insulation, headliners, padding, or other hidden areas.

Paint correction improves eligible surface defects but may not safely remove scratches that penetrate too deeply into the paint system.

We may recommend additional services when one treatment is unlikely to achieve the desired outcome.

11. Biohazards and Hazardous Conditions

Customers must disclose known or suspected:

• Blood

• Vomit

• Urine

• Feces

• Needles or sharps

• Rodent waste

• Mold

• Mildew

• Chemical contamination

• Crime-scene residue

• Insects or pests

• Other potentially infectious or hazardous materials

We may require photographs, an inspection, special scheduling, additional charges, or a separate written agreement before accepting this work.

We reserve the right to refuse or stop work if an undisclosed hazard is discovered or if conditions exceed our training, equipment, insurance, licensing, or safety capabilities.

Additional disposal, personal protective equipment, sanitation, or subcontractor charges may apply.

No statement on our website should be interpreted as a guarantee that a vehicle will be medically sterile, pathogen-free, legally certified, or safe for a particular health-sensitive use unless that result is expressly provided in a separate written agreement.

12. Paint Correction, Coatings, Tint, Film and Wraps

Services involving paint correction, ceramic coatings, window tint, paint protection film, vinyl graphics, or vehicle wraps may be subject to additional written instructions, product warranties, aftercare requirements, and installation terms.

Customers understand that:

• Existing paint defects may affect results.

• Repainted or previously repaired surfaces may react differently than factory finishes.

• Adhesive products may not be suitable for damaged, weak, oxidized, or improperly cured paint.

• Removal of tint, film, decals, or wraps may reveal or contribute to damage involving already-failing surfaces.

• Coating durability depends on preparation, maintenance, exposure, storage, mileage, climate, and customer care.

• Product warranties may require registration, inspections, maintenance services, or adherence to manufacturer instructions.

Manufacturer warranties are provided by the applicable manufacturer and remain subject to the manufacturer’s eligibility requirements, exclusions, and claim procedures.

13. Authorization to Operate or Move a Vehicle

By leaving a vehicle with us or authorizing service, you permit our employees or contractors to reasonably:

• Unlock the vehicle

• Start the vehicle

• Move it within the shop, driveway, lot, or service area

• Adjust seats, windows, mirrors, and controls

• Operate ventilation, lighting, and other systems

• Perform a limited road movement or inspection when reasonably necessary for the service

We will not use a customer’s vehicle for unrelated personal purposes.

The customer must inform us of any mechanical, braking, steering, transmission, tire, battery, electrical, or safety issue before we move the vehicle.

14. Customer Approval and Completion

The customer should inspect completed work promptly.

Any concern regarding the service should be reported within 48 hours after completion, together with photographs or other helpful information when reasonably available.

We must be given a reasonable opportunity to inspect and, where appropriate, correct an eligible service issue before the customer arranges corrective work through another provider.

This provision does not limit rights that cannot lawfully be waived.

15. Abandoned Vehicles and Property

A vehicle or other property left after completion must be retrieved within the agreed period.

Storage charges may apply when a vehicle remains at our shop after the customer has been notified that it is ready.

If a vehicle or other property appears abandoned, we may exercise rights available under applicable law, including providing notices, arranging towing or storage, asserting lawful liens, or pursuing unpaid charges.

16. Promotions, Gift Certificates and Discounts

Promotions, discounts, referral benefits, and gift certificates:

• Are subject to the terms stated in the offer

• May not be combined unless expressly permitted

• Have no cash value except where required by law

• May be limited by date, service, vehicle type, location, or availability

• May not apply to taxes, travel fees, deposits, specialty work, or prior purchases

We may modify or discontinue promotional offers at any time, subject to applicable law.

17. SMS/Text Messaging Terms

Program Description

By voluntarily providing your mobile telephone number and affirmatively opting in where required, you agree that Morse Mobile Detailing may send text messages concerning customer service, appointments, transactions, and, when separately authorized, marketing.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Types of SMS Messages You May Receive

Customer-service and two-way communication messages may include:

• Responses to quote or service inquiries

• Appointment confirmations

• Appointment reminders

• Scheduling and rescheduling communications

• Technician arrival updates

• Requests for vehicle, location, or service information

• Service-status updates

• Deposit and payment reminders

• Invoice or receipt notifications

• Follow-up customer-support messages

Marketing messages may include:

• Promotions and discounts

• Seasonal detailing offers

• Maintenance reminders

• New-service announcements

• Customer re-engagement messages

• Review or referral requests

Message Frequency

Message frequency varies based on your appointments, requests, interactions, account activity, and marketing preferences.

Carrier Charges

Message and data rates may apply.

Morse Mobile Detailing does not charge a separate fee for receiving text messages, but your mobile carrier may charge you according to your wireless plan.

Opting Out

You may reply STOP to unsubscribe from recurring text messages.

After receiving a valid STOP request, we may send one final message confirming the opt-out. We will then stop sending messages covered by that request unless you later provide new consent or initiate a new conversation as permitted by law.

Other commonly recognized opt-out words may also be honored where supported by our messaging provider.

Opting out of marketing messages does not prevent us from sending legally permitted responses to communications you initiate or important nonmarketing messages concerning an active transaction or service request.

Help and Customer Support

Reply HELP for assistance.

You may also contact customer support at:

Phone and Text: (603) 660-7510
Email: [email protected]

Consent and Telephone Number Ownership

By opting in, you represent that:

• You are the subscriber or customary user of the telephone number provided.

• You are authorized to consent to messages at that number.

• The information you provide is accurate.

You must notify us if your telephone number changes or is reassigned.

Automated Technology

Messages may be sent using an automated telephone dialing system, messaging platform, or other automated technology where permitted by law.

Delivery and Availability

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your carrier, device compatibility, network availability, and other conditions beyond our control.

SMS services may not be available through every carrier or in every location.

Mobile Information

Mobile information and text-message consent data are handled according to our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Limited information may be processed by service providers that help us deliver and manage messages on our behalf, subject to applicable confidentiality and data-protection obligations.

18. Email Communications

When you provide an email address, we may send:

• Quote responses

• Appointment information

• Service updates

• Invoices and receipts

• Customer-support communications

• Marketing emails when permitted by law

You may unsubscribe from marketing emails through the link provided in an applicable message or by contacting us.

Unsubscribing from marketing does not prevent transactional or service-related communications.

19. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

Where applicable, New Hampshire residents may have rights involving access, correction, deletion, portability, consent withdrawal, and certain opt-outs. Instructions for submitting a privacy request or appeal appear in the Privacy Policy.

20. Website Use

You may use our website only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to the website or related systems

• Introduce malware or harmful code

• Interfere with website operation or security

• Scrape or collect information through unauthorized automated means

• Misrepresent your identity

• Submit false or fraudulent service requests

• Use the website to harass, threaten, or harm another person

• Copy or exploit website content in violation of intellectual-property rights

We may suspend or restrict access when we reasonably believe these Terms have been violated.

21. Website Information

We make reasonable efforts to keep website information accurate and current. However:

• Service descriptions may be summarized.

• Availability may change.

• Photographs are illustrative.

• Prices displayed online may not reflect the final price for a particular vehicle.

• Website content may contain typographical, technical, or other errors.

A written estimate, invoice, work order, or direct communication concerning a specific appointment controls over inconsistent general website content.

22. Intellectual Property

Unless otherwise indicated, the website and its contents—including text, graphics, logos, photographs, videos, designs, service names, and layout—are owned by or licensed to Morse Mobile Detailing and are protected by applicable intellectual-property laws.

You may view and use the website for personal, noncommercial purposes.

You may not reproduce, republish, distribute, sell, modify, or commercially exploit website content without prior written permission.

23. Customer Reviews and Submitted Content

When you submit a review, testimonial, photograph, video, comment, or other content for public or promotional use, you represent that:

• You have the right to provide it.

• It is accurate to the best of your knowledge.

• It does not violate another person’s rights.

• It does not contain unlawful, threatening, defamatory, or deceptive material.

When you expressly authorize us to use submitted content publicly, you grant Morse Mobile Detailing a nonexclusive, worldwide, royalty-free license to reproduce, publish, display, edit for length or formatting, and use that content for business and marketing purposes.

We will not publicly use identifiable private vehicle photographs or customer information for marketing without permission when consent is required.

24. Third-Party Services and Links

Our website may link to or integrate with:

• Payment processors

• Scheduling providers

• Review platforms

• Social media websites

• Mapping services

• Financing providers

• Product manufacturers

• Other third-party services

We do not control third-party services and are not responsible for their availability, content, security, terms, or privacy practices.

Your use of a third-party service is governed by the terms and policies of that provider.

25. Disclaimer of Warranties

Except for any express written warranty we provide and any warranty that cannot lawfully be excluded, the website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not guarantee:

• Uninterrupted website availability

• Error-free digital communications

• Complete removal of every stain, odor, scratch, defect, or contaminant

• A particular resale value or cosmetic result

• The performance or durability of a third-party product beyond its applicable manufacturer warranty

Nothing in these Terms excludes warranties or consumer protections that cannot legally be waived.

26. Limitation of Liability

To the fullest extent permitted by law, Morse Mobile Detailing will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website or services.

This includes, where legally permitted:

• Loss of use

• Loss of profits

• Loss of business

• Loss of data

• Diminished value not caused by our negligence or misconduct

• Transportation or rental expenses not approved in advance

• Damages resulting from pre-existing conditions

• Damages caused by inaccurate or incomplete customer disclosures

For a claim directly arising from a particular service, our aggregate liability will not exceed the amount the customer paid for that service, except where a greater remedy is required by law or where the limitation cannot lawfully apply.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, or another category of liability that cannot lawfully be limited.

27. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Morse Mobile Detailing, its owners, employees, and contractors harmless from third-party claims, damages, losses, or expenses arising from:

• Your unlawful use of the website

• False information you provide

• Your lack of authority to approve work on a vehicle

• Your failure to obtain permission for mobile service at a location

• Undisclosed hazardous conditions

• Your violation of another person’s rights

• Your material violation of these Terms

This section does not require you to indemnify Morse Mobile Detailing for its own negligence or misconduct where such indemnification is prohibited by law.

28. Events Beyond Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Fire

• Flooding

• Utility or internet outages

• Supply shortages

• Equipment failure

• Labor disruptions

• Government orders

• Road closures

• Carrier or communications failures

• Public-health emergencies

• Other force-majeure events

We may reschedule affected services or provide another reasonable remedy.

29. Governing Law and Venue

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or our services must be brought in a court of competent jurisdiction serving Merrimack County, New Hampshire, unless applicable law requires otherwise.

Before filing a lawsuit, the parties are encouraged to make a good-faith effort to resolve the dispute directly.

30. Changes to These Terms

We may revise these Terms periodically.

Updated Terms will be posted on our website with a revised “Last Updated” date. Changes apply prospectively unless otherwise stated or required by law.

Terms governing a service already booked will generally remain those accepted when the appointment was confirmed, except where:

• The parties agree otherwise

• The service scope changes

• A change is legally required

• An updated provision benefits the customer without materially reducing the customer’s rights

31. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will continue in effect.

32. Waiver

A failure to enforce a provision of these Terms does not waive the right to enforce it later.

Any waiver must be in writing and applies only to the specific matter described.

33. Entire Agreement

These Terms, the Privacy Policy, the applicable estimate, invoice, work order, appointment confirmation, product warranty, and any other written agreement governing a service form the entire agreement between the parties concerning that service.

If terms conflict, the more specific written terms for the applicable service will control over these general Terms.

34. Contact Us

Questions about these Terms, our services, or the SMS program may be directed to:

Morse Mobile Detailing LLC
22 Gauthier Dr, Suite C
Epsom, NH 03234

Phone and Text: (603) 660-7510
Email: [email protected]
Website: morsemobiledetailing.com