Effective Date: July 30, 2026
Last Updated: July 30, 2026

Morse Mobile Detailing LLC (“Morse Mobile Detailing,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit morsemobiledetailing.com, request a quote, schedule a service, communicate with us, sign up to receive text messages, or otherwise interact with our business.

This Privacy Policy also explains the privacy choices and rights that may be available to New Hampshire residents under RSA Chapter 507-H, New Hampshire’s consumer data privacy law.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

• Your name

• Email address

• Telephone or mobile number

• Mailing address

• Service address

• Preferred method of communication

Service and Vehicle Information

This may include:

• Vehicle make, model, year, size, and condition

• Photographs or videos of a vehicle

• Requested detailing or vehicle-care services

• Appointment dates and locations

• Access instructions or other information needed to complete a service

• Information about stains, odors, contaminants, pet hair, biohazards, or other conditions relevant to the requested work

• Quotes, invoices, deposits, service history, and customer-support records

Payment and Transaction Information

When you purchase or schedule services, payment information may be collected and processed by a third-party payment processor. We may receive limited transaction information, such as:

• Payment status

• Amount paid

• Transaction date

• Billing contact information

• Partial payment-card information, such as the card type or last four digits

We generally do not directly store complete payment-card numbers.

Communications

We may collect information contained in:

• Emails

• Telephone calls

• Text messages

• Contact-form submissions

• Quote requests

• Appointment requests

• Reviews, feedback, or survey responses

• Social media messages

Website and Device Information

When you use our website, we or our service providers may automatically collect:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Links clicked

• Date and time of visits

• Approximate geographic location derived from an IP address

• Cookie, analytics, and similar technology data

Marketing Preferences and SMS Consent Records

We may collect and maintain records concerning:

• Whether you agreed to receive text messages

• The date, time, and method of consent

• The telephone number associated with the consent

• The language shown when consent was provided

• Your communication preferences

• Opt-out, STOP, or HELP requests

• Records necessary to document and honor your choices

2. How We Collect Information

We may collect personal information:

• Directly from you when you contact us, request service, submit a form, call, email, or text us

• Through our website and related technologies

• Through payment, scheduling, customer-relationship-management, communications, analytics, or advertising providers

• Through social media platforms when you communicate with us

• From referrals, public sources, or business partners when permitted by law

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and service requests

• Prepare estimates and recommendations

• Schedule, confirm, reschedule, and complete appointments

• Communicate about arrival times, vehicle access, service progress, and completed work

• Process deposits and payments

• Provide customer service

• Maintain service and transaction records

• Send receipts, invoices, reminders, and follow-up communications

• Request feedback or reviews

• Send promotions, seasonal offers, service reminders, and other marketing communications when permitted

• Personalize and improve our website, services, and communications

• Understand website traffic and customer engagement

• Prevent fraud, misuse, security incidents, and unlawful activity

• Maintain and defend legal claims

• Meet tax, accounting, insurance, contractual, and legal obligations

• Protect our customers, employees, property, and business

We limit the collection and use of personal information to information that is reasonably necessary for the purposes described in this Privacy Policy.

4. Text Messaging and Mobile Information

When you provide your mobile number and consent to receive text messages, Morse Mobile Detailing may use that number for two-way customer communications and, when separately authorized, marketing messages.

Customer-service and transactional text messages may include:

• Responses to questions or quote requests

• Appointment confirmations and reminders

• Scheduling or rescheduling communications

• Technician arrival or service-status updates

• Requests for vehicle or service information

• Payment, invoice, or deposit reminders

• Follow-up messages concerning completed services

• Customer-support communications

Marketing text messages may include:

• Promotions

• Seasonal detailing offers

• Service reminders

• Discounts

• New-service announcements

• Requests for reviews or referrals

Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for assistance.

We may use communications vendors and messaging platforms solely to transmit and manage messages on our behalf. These providers may process limited mobile information as service providers under contractual or confidentiality obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell mobile numbers, SMS consent records, or text-message opt-in information.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning

• Remember user preferences

• Measure website performance

• Understand traffic and visitor behavior

• Detect technical problems

• Evaluate advertising or marketing performance

• Improve our website and services

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect how some website features operate.

Where required, we will provide a method for managing applicable cookie or advertising preferences.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Service Providers

We may use service providers that assist with:

• Website hosting and maintenance

• Appointment scheduling

• Customer relationship management

• Email and SMS communications

• Payment processing

• Bookkeeping and accounting

• Analytics

• Digital advertising

• Data storage and security

• Customer support

• Forms and automation

These providers may use personal information only as needed to provide services to us or as otherwise permitted by their contracts and applicable law.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, financial advisers, or other professional advisers when reasonably necessary.

Government and Legal Recipients

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Respond to government or law-enforcement requests

• Protect legal rights

• Investigate suspected fraud or unlawful conduct

• Protect the safety of a person or property

• Enforce an agreement or collect an unpaid balance

Business Transactions

If Morse Mobile Detailing is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to appropriate protections.

At Your Direction

We may disclose personal information when you direct or authorize us to do so, including when disclosure is needed to deliver a service you requested.

7. Sale of Personal Information and Targeted Advertising

Morse Mobile Detailing does not sell personal information for money.

Certain analytics or advertising technologies may be treated as targeted advertising, sharing, or a sale under some privacy laws, depending on how those technologies are configured and legally defined. Where an applicable law provides a right to opt out, you may exercise that right by contacting us using the information below or through any privacy-preference mechanism made available on our website.

We do not knowingly sell or use text-message originator opt-in data or consent for targeted advertising.

8. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary to provide a requested service, protect health or safety, comply with law, or address a vehicle condition requiring special handling.

For example, a customer requesting biohazard or contamination cleanup may voluntarily provide information about bodily fluids, mold, rodents, or other hazardous conditions. We use that information only as reasonably necessary to evaluate, schedule, safely perform, document, or communicate about the requested service.

Where consent is legally required to process sensitive information, we will request that consent before processing it.

Please do not submit Social Security numbers, financial-account passwords, medical records, or other unnecessary sensitive information through our website, email, or text messaging.

9. Data Retention

We retain personal information for only as long as reasonably necessary to:

• Provide requested services

• Maintain customer and warranty records

• Process payments and resolve disputes

• Document communication and SMS consent

• Comply with tax, accounting, insurance, and legal obligations

• Enforce agreements

• Maintain security and prevent fraud

Retention periods may vary based on the type of information, the nature of our relationship, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, password protections, secure service providers, software updates, employee confidentiality practices, and reasonable restrictions on data access.

No website, communication method, database, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information electronically and avoid sending unnecessary sensitive information by ordinary email or text message.

11. Your New Hampshire Privacy Rights

Subject to the applicability, limitations, exceptions, and verification requirements of New Hampshire law, a New Hampshire consumer may have the right to:

• Confirm whether we process the consumer’s personal data

• Access personal data we process about the consumer

• Correct inaccuracies in personal data

• Request deletion of personal data provided by or obtained about the consumer

• Obtain a portable copy of certain personal data processed by automated means

• Opt out of the processing of personal data for targeted advertising

• Opt out of the sale of personal data

• Opt out of profiling used to make solely automated decisions producing legal or similarly significant effects

• Revoke consent where processing is based on consent

You may also use an authorized agent to submit certain opt-out requests where permitted by law.

Morse Mobile Detailing may not meet the statutory processing thresholds that determine whether every provision of RSA Chapter 507-H applies to a particular business. Nevertheless, we provide the request procedures below so customers can contact us about their personal information and privacy preferences.

12. How to Submit a Privacy Request

To submit a request, contact us through one of the following methods:

Email: [email protected]
Phone: (603) 660-7510
Mail:
Morse Mobile Detailing LLC
22 Gauthier Dr, Suite C
Epsom, NH 03234

Please write “Privacy Request” in the email subject line or clearly identify your request when contacting us.

Include:

• Your name

• Your preferred contact information

• The nature of your request

• Information reasonably necessary for us to identify relevant records

We will use personal information submitted with a request only to authenticate, evaluate, and respond to that request.

We may ask for additional information when reasonably necessary to verify your identity. We will not require you to create a new account solely to exercise a privacy right.

Where New Hampshire law applies, we will respond without undue delay and generally within 45 days. We may extend the response period as permitted by law and will notify you of the extension and reason for it.

We generally will not charge a fee for a reasonable request. We may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive, as permitted by law.

13. Appeals

If we deny or decline to act on a privacy request, you may appeal our decision by emailing [email protected] with the subject line “Privacy Request Appeal.”

Please include:

• Your name

• The date of the original request

• A description of the decision you are appealing

• Any information you believe we should reconsider

Where required by New Hampshire law, we will respond to an appeal within 60 days and provide a written explanation of the action taken or not taken. If an appeal is denied, we will provide information about how you may contact the New Hampshire Attorney General.

14. Consent Withdrawal and Communication Choices

You may withdraw consent or update communication preferences through the same general method by which consent was provided or through another reasonably accessible method.

Text Messages

Reply STOP to any applicable text message to unsubscribe. We may send a final confirmation message. After opting out, you may still receive messages when necessary to respond to a communication you initiated or as otherwise permitted by law.

Reply HELP for assistance, call (603) 660-7510, or email [email protected].

Marketing Emails

Use the unsubscribe link in an applicable marketing email or contact us directly. You may continue to receive transactional or service-related emails.

Consent-Based Data Processing

Where processing depends on your consent, you may revoke that consent by contacting us. We will stop the consent-based processing as soon as practicable and within any period required by applicable law, subject to lawful retention requirements and permitted exceptions.

15. Children’s Privacy

Our website and services are intended for adults seeking vehicle-care services and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected without legally valid authorization, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information may contact us using the information below.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, scheduling tools, maps, review platforms, or other external services.

We do not control and are not responsible for the privacy, security, availability, or content practices of those third parties. Their privacy policies govern their collection and use of information.

17. Do Not Track and Universal Opt-Out Signals

Some browsers offer “Do Not Track” settings. Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every Do Not Track setting.

Where required by applicable law and technically feasible, we will recognize qualifying universal opt-out preference signals for targeted advertising or sales.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services

• Our website or technologies

• Our information practices

• Our vendors

• Applicable laws or regulations

When we update the policy, we will revise the “Last Updated” date. If a change materially affects how we use previously collected information, we will provide additional notice or seek consent when required by law.

19. Contact Us

Questions, privacy requests, appeals, and concerns may be directed to:

Morse Mobile Detailing LLC
22 Gauthier Dr, Suite C
Epsom, NH 03234

Phone: (603) 660-7510
Email: [email protected]
Website: morsemobiledetailing.com